Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard shipping takes 5–10 business days. Express shipping takes 2–4 business days where available.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use that number to track your order on the courier's website.

Do you ship internationally?
Yes, we ship to select international destinations. Please note that customs duties and taxes may apply and are the responsibility of the customer.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in their original packaging. Please visit our Return & Refund Policy page for full details.

How do I request a refund?
Contact us through our Contact page with your order number and reason for return. Our team will guide you through the process.

Products

Are your fragrances original?
Yes, all our fragrances and products are 100% authentic and sourced from trusted suppliers.

How do I choose the right fragrance?
Check the product description for scent notes and occasion recommendations. If you need help, feel free to contact us!

Payments

What payment methods do you accept?
We accept all major credit/debit cards and other payment methods available at checkout.

Is my payment information secure?
Yes, all transactions are secured with SSL encryption. We do not store your payment details.

Still have questions?

Feel free to contact us and we'll be happy to help!